Please raise a support ticket with us along with the following information:
Run these commands on your server (change the endpoint to the one you use):
Command 1:
$ mtr <endpoint>
e.g. $ mtr us1.unwiredlabs.com
Command 2:
$ traceroute <endpoint>
e.g. $ traceroute us1.unwiredlabs.com
Support email: contact@unwiredlabs.com
Contact page: https://unwiredlabs.com/contact